Shipping & Delivery Policy
We hope you love what you purchased, but if something isn’t right, let us know. We want you to be completely satisfied with your purchase from jovialfloor.com.
Refunds will be issued to the original form of payment (Credit Card, Debit Card, Digital Wallet etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by jovialfloor.com. Please note bundled items need to be returned with all components for a full refund. If the payment mode has expired or is no longer valid, please Contact Us
Custom made items, cannot be returned. If you have received an arrangement that is defective or does not meet your expectations, contact Online Customer Support at 8285802926 to have a replacement sent to you at no-charge.
Custom Made Items:
- Stairs & Tread
- All Construction Material
- Doors & Window
Any damaged or missing items must be reported to Online Customer Support within 5 hours of delivery by calling 8285802926
Live goods purchased online that are received damaged or dead, please contact Online Customer Support at 8285802926 within 24 Hours of delivery and we will promptly ship a replacement at no charge.
Wallpaper and flooring: No returns.
Spas and Bathroom tubs: No returns.
Bathroom Accessories & Hardware, Bathroom Drop-In & Pedestal Sinks, Bathroom Faucets, Bathroom Vanities & Cabinets, Bathtubs & Whirlpools, Cisterns, Laundry Storage, Mirror , Toilets, Toilet Seats & Bidets: No returns.
Generators: No returns.
Utility: No returns.
All Appliances must be returned within 5 days of purchase . Any Appliance products that are defective or damaged should be refused upon delivery; if delivery is complete, damage and/or defects must be reported within 12 hours of delivery by calling 8285802926.
Condition for refund:
|Correct Product||Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, kits, instruction manuals, etc.), freebies and combos (if any) should be present.|
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
|The product should be undamaged and without any scratches, dents, holes or tears .|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
Call us on +91-8285802926 or mail us on firstname.lastname@example.org To cancel your order Once the order is cancelled, you can’t claim for your order delivery .